The studio owns its client records
Parlora processes client data on behalf of the studio that entered it, and does not sell it or share it with other studios.
Privacy
What Parlora stores, why it stores it, and how to have it removed.
This policy covers the Parlora web platform and the Parlora mobile app used by studio owners and staff.
Last reviewed: July 29, 2026
In plain language
Parlora is booking and studio-operations software. Each studio decides what client information it keeps; Parlora processes those records on that studio’s behalf. This page describes what is collected, which service providers process it, and how an account and its data are deleted.
Deletion keeps the books intact
Removing a person removes the login and profile details. Transaction records a studio is required to keep stay in its books without a usable login attached.
Separated by tenant
Each studio’s records are scoped to its own tenant and access policies.
01
What is collected
Parlora stores the operating records a studio needs to run appointments, plus the accounts of the people who use it.
- Staff accounts: name, email address, role and permission assignments
- Client records entered by the studio: name, phone number, email address, appointment history and studio notes
- Operational records: appointments, services, schedules, transaction entries and payroll entries
- Mobile app only: a device push token, so booking alerts can reach that phone
- Encrypted Google Calendar connection tokens, for staff who connect a calendar
02
How it is used
Data is used to operate the workflow the studio configured: showing appointments, sending confirmations and reminders, synchronising an optional external calendar, and producing the studio’s own operational and payroll reports. Parlora does not sell personal data and does not use client records for advertising.
03
Service providers
These providers process data on Parlora’s behalf. The list reflects the current integrations and is updated as the product changes.
- Supabase — database, authentication and storage
- Vercel — application hosting
- Resend — transactional email
- Twilio — SMS confirmations and reminders
- Google Calendar — optional calendar synchronisation for staff who connect it
- Expo — mobile push notification delivery
- Telegram — operator notifications, where a studio has configured a channel
04
Deleting an account or data
An account holder or a studio owner can request removal through the contact page. Deletion removes that person’s login and profile details. Transaction and payroll entries naming the person are retained in the studio’s books, because a studio is required to keep its financial record; those rows no longer carry a usable login. A studio owner can request removal of the studio’s entire dataset.
05
Storage, retention and security
Records are stored in Supabase and served through Vercel. Tenant identifiers and database row-level security scope every record to the studio that owns it, and privileged service credentials are held server-side only. Records are retained while the studio’s account is active. The security page describes the current controls and their stated limits.
FAQ
Questions studios ask
Who is responsible for client data — my studio or Parlora?
The studio decides what client information to collect and keep. Parlora processes those records on the studio’s behalf and provides the means to correct or delete them.
Can another studio see my clients?
No. Records are scoped by tenant identity and access policies, and automated tests cover important isolation paths. The security page has more detail.
What happens to my data if I delete my account?
The login and profile details are removed. Transaction and payroll rows naming you stay in your studio’s financial record without a usable login attached.
Does Parlora store payment card numbers?
No card data is described as stored by Parlora. Any future payment processor integration will document its own compliance boundary separately.
Have a privacy question before you sign up?
Raise it on the contact page and the team will confirm what is stored and what is out of scope.
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